1 accepted. You cannot as JQL return a list of issue but what you can do us to use a JIRA Issue Macro, input your JQL then display the created date and resolved date. If you need the number of days you will have to use a calculated field in JIRA from an app. You should be able to do it with Scriptrunner. There are two ways to solve this problem: 1. The correct way. You should release issue in the Kanban board (Release button). After you release issues, these issues will not be visible in the board. 2. You could change the JQL query defined for your board (project settings -> general). Add to your filter something like this. project = SSD AND (resolved >= -7d OR status != Done) So here are some queries that might help you: Issues which were resolved during the last seven days. resolved >= -7d. Issues which were closed during the last seven days. status changed to DONE after -7d. Issues which were created during the last seven days. created >= -7d. Not closed issues JQL Filter for date difference larger than 180days. I am attempting to write a filter which returns the projects which were closed between June 1, 2018 and now (), but also have a difference of 180d between the custom fields "Start Date" and "Closure Date".. that is "Closure Date" - "Start Date" >= 180d. project = CIP AND issuetype = Project Make a post function on that transition and set your desired resolved status. Add the newly created Resolution Screen to the transition. Find the issues you want to edit in the issue navigator (with a query like status = closed and resolution = empty) depending on your current setup. Use the Transition Issues Bulk Change function. Status is resolved Hours since resolved greater than 72 hours ( 3 days ) Actions : Set status as Closed 3. It is not possible to prevent a ticket from being re-opened when a customer responds after specific time period but can create a new ticket based on the latest response immediately . Cheers, Aravind.S E1tn. Well there are two ways to achieve this. but both have to be implemented by an admin. First add a screen with the Resolution field to that transition. Then a user has to choose a Resolution during that transition. Or second. the Resolution is set via postfunction during that transition. Like. The ticket statuses in Freshdesk, Resolved and Closed are defined as: Resolved: When agents are reasonably sure that they have provided the customer with a solution to their problem, they can change the status of the ticket to Resolved. Closed : Resolved tickets can be moved to Closed status if the customer acknowledges that the problem has 1 accepted. You cannot as JQL return a list of issue but what you can do us to use a JIRA Issue Macro, input your JQL then display the created date and resolved date. If you need the number of days you will have to use a calculated field in JIRA from an app. You should be able to do it with Scriptrunner. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports (eg. average in progress time per project). And all these are available as gadgets on the dashboard too. Waiting for customer. Waiting for support. In progress. Cancelled. Resolved. Closed. Pending. There's not a lot more to say about most of them, I'd say 5/7 are completely clear, and would only question Pending and the difference between Resolved and Closed. But you should read the names in the context of the workflow.

jira difference between resolved and closed